Introduction
Welcome to Billiotec, an online marketplace that connects customers with approved sellers and enables users to browse, purchase, and sell products through our website.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Billiotec collects, uses, stores, and shares personal data when you use our website and services.
Billiotec operates from Nasr City, Cairo, Egypt, and processes personal data in accordance with applicable Egyptian laws, including Personal Data Protection Law No. 151 of 2020 and its applicable regulations.
Information We Collect
Depending on how you use Billiotec, we may collect:
- Full name
- Email address
- Mobile phone number
- Delivery and billing address
- Account information
- Order and transaction details
- Seller and business information
- Information provided when contacting customer support
- IP address and device/browser information
- Website usage information
- Cookies and similar tracking information
For sellers, we may also collect information required to review and approve seller accounts and manage their activities on the platform.
How We Use Your Information
We may use personal data to:
- Create and manage accounts
- Process and fulfill orders
- Arrange delivery
- Process and confirm payments
- Review and manage seller accounts
- Provide customer support
- Process returns, refunds, and complaints
- Improve our website and services
- Analyze website usage and performance
- Prevent fraud, misuse, and security threats
- Send service-related communications
- Send marketing communications where permitted by applicable law and/or with the required consent
- Comply with legal and regulatory obligations
Sharing Your Information
We do not sell your personal data as a standalone commercial product.
However, we may share information when necessary to provide our services, including with:
- Sellers, when necessary to fulfill an order
- Our delivery personnel
- Payment service providers
- Website hosting, analytics, marketing, and technical service providers
- Governmental or regulatory authorities where required by law
Only information reasonably necessary for the relevant purpose will be shared.
Payments
Billiotec currently accepts Cash on Delivery and InstaPay.
We may process information necessary to confirm and manage payments. Billiotec does not intentionally store full bank card details through the payment methods currently offered.
If additional payment methods are introduced, this Privacy Policy may be updated accordingly.
Cookies and Analytics
Billiotec uses cookies and similar technologies to operate and improve the website, remember preferences, analyze website usage, and measure marketing performance.
We may use third-party analytics and advertising tools, such as Google Analytics, Meta Pixel, TikTok Pixel, or similar technologies.
Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or tracking technologies.
Marketing
We may use your contact information to send promotional offers, updates, and marketing communications through email, SMS, WhatsApp, or other available channels.
Where required by law, we will obtain the necessary consent.
You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us through our Contact Us page.
You may still receive essential communications related to your account, orders, payments, and deliveries.
Data Security and Retention
Billiotec takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, or alteration.
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, completing transactions, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.
When information is no longer required, we will take appropriate steps to securely delete or dispose of it, subject to applicable legal requirements.
Your Rights
Subject to applicable Egyptian law, you may have rights regarding your personal data, including the right to:
- Access your personal data
- Request correction or updating of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Exercise other rights provided under applicable data protection laws
To submit a privacy-related request, contact us through our Contact Us page. We may need to verify your identity before processing your request.
Children’s Privacy
Billiotec is not specifically directed at children.
Where personal data relating to children is collected or processed, Billiotec will apply the safeguards required under applicable Egyptian law.
Parents or legal guardians who have concerns regarding the processing of a child’s personal data may contact us through our Contact Us page.
Third-Party Services
Billiotec may use third-party services for payments, analytics, advertising, hosting, delivery, and other operational purposes. These third parties may process information according to their own privacy policies and applicable legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws. The updated version will be published on this page with a revised “Last Updated” date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Billiotec handles personal data, please contact us:
Billiotec
Nasr City, Cairo, Egypt
Contact: Contact Us page